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Guest Information & Legal

Cancellation Policy

Guest service information, important booking conditions and the cancellation policy for accommodation units.

Elaton by Doukas Hotel Elatochori, Pieria, Greece +30 23510 82218 info@elatonresort.com ← Back to hotel website

Guest Services & Booking Information

  • Reception: Open daily for 15 hours, from 08:00 to 23:00. Telephone assistance is available 24 hours a day via the hotel's main landline: +30 23510 82218.
  • Breakfast in the room: Available upon request.
  • Breakfast hours: 08:00–10:30.
  • Room service: Available from 08:00 to 22:00, at no additional charge.
  • Early breakfast: Available upon request.
  • Breakfast / meal packages: Special breakfast or meal packages can be arranged for guests upon request.
  • Group bookings: For guests travelling as part of a group booking, please refer to the applicable group booking terms and contact the group organiser for further information.

Important Information

  • Exceptions may apply. Certain services or conditions may be subject to restrictions during special events, peak periods, or specific dates. Please refer to the applicable accommodation rates and booking terms for any conditions or exceptions when making or modifying a reservation.
  • Refunds: Refunds for individual room reservations, whether made in cash or by credit card, may take up to 60 days from the date of cancellation to be processed. The method and processing time of any refund may vary depending on the applicable legislation and the location of the hotel.

ACCOMMODATION UNITS — CANCELLATION POLICY

  • A 30% deposit of the total accommodation price is required at the time of booking.
  • Cancellation or modification 10–3 days prior to the scheduled arrival date: 50% of the total accommodation balance will be charged.
  • Cancellation or modification 3–1 days prior to the scheduled arrival date: 80% of the total accommodation balance will be charged.
  • Cancellation or modification 1–0 days prior to the scheduled arrival date: 100% of the total accommodation balance will be charged.

Please Note

  • All booking modifications are subject to availability and may be subject to price differences.
  • The applicable cancellation policy is determined according to the date and time the cancellation or modification request is received.
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